Terms of Service

The Service connects two types of users:

• Studios — the dance studios, schools and academies that subscribe to the Service to run their operations. The studio is our contracting customer and is responsible for its account, its staff members and the data it enters.
• Families and registrants — parents, responsible adults and students who use the Service to register, pay and track the activities of a given studio.

The Service provides the tool; the relationship concerning classes, prices, refunds and internal rules remains between the studio and its families. Cadanse is not a party to that relationship (see §5).

Depending on the plan, the Service may include management of students and families, online registration and the parent portal, attendance and trial classes, payments and tax receipts, email and SMS communications, automations, day camps, instructor payroll, multi-room management, box office and seating charts, and the Québec Relevé 24. Available features depend on the plan subscribed and may evolve (see §12).

Access to the Service requires an account. Accounts come in roles: administrator (studio owner, full access), staff (instructors, front desk) and client (parents and adult students). The studio administrator is responsible for the access it grants to its staff.

Actions performed in the Service by the studio's accounts — creations, changes, deletions — are logged, and the administrator can read that log. By inviting someone onto its team, the studio acknowledges that informing that person is its responsibility; Cadanse also tells them at their first sign-in. What the log contains, how long it is kept and how to request a copy are described in our privacy policy.

You are responsible for the accuracy of the information you provide, for keeping your credentials confidential and for all activity under your account. Notify us without delay at support@cadanse.app of any unauthorized use. You must have the legal capacity to enter into a contract; minors are registered by the holder of parental authority.

A studio's access to the Service is based on a monthly subscription. Current plans and prices are shown on the Pricing page (Starter, Pro, Gala). Prices are in Canadian dollars, plus applicable taxes, and are billed in advance for each monthly period.

• Plan changes: you may change plans at any time; the adjustment applies to billing.
• Renewal: the subscription renews automatically each period until cancelled.
• Cancellation by the studio: you may cancel at any time; the subscription ends at the close of the current period, and periods already started are not refunded, except as required by law.
• Non-payment: if a payment fails, we may suspend access to the Service after reasonable notice.

We may change prices; any price change will be communicated to you in advance and will apply to the following billing period.

When a family pays a studio through the Service, the payment is processed by our providers Stripe and Square, and the funds are remitted to the studio. Cadanse provides the collection tool but is not the seller of the classes, camps or tickets, nor a party to the transaction between the studio and the family.

Accordingly, prices, registration terms and refund or cancellation policies are set and administered by the studio. Any refund request must be directed to the studio concerned. We do not store card numbers; the processing of payment data is governed by the terms and policies of the payment providers.

You agree not to:

• use the Service for unlawful purposes or in violation of others' rights;
• upload information you have no right to process, or enter inaccurate data about third parties;
• attempt to access other studios' accounts or data, or circumvent per-studio isolation or security measures;
• disrupt the Service, subject it to excessive load, reverse-engineer it or extract its data by automated means without authorization;
• use the communication features (email, SMS) to send unsolicited messages contrary to applicable law.

The data entered into the Service (students, families, registrations, payments, etc.) remains that of the studio and the individuals concerned. The studio authorizes us to host and process it solely to provide the Service and meet our obligations. The studio is responsible for the lawfulness and accuracy of the data it enters, including obtaining the consents required from its families.

At the end of the subscription, the studio may request a copy of its data within a reasonable time; after that, it is securely destroyed or anonymized, subject to information we must retain for legal or tax obligations. The handling of personal information is detailed in the privacy policy.

The Service, its software, brand and interface belong to Technologies Vestax or its licensors. We grant you a limited, non-exclusive and non-transferable right of use for the duration of your subscription. This right transfers no ownership in the Service.

The Service is hosted in Canada and we make reasonable efforts to keep it available. It may nonetheless be subject to planned (maintenance) or unplanned interruptions. Unless otherwise agreed in writing, the Service is provided with no service-level commitment (no guaranteed uptime figure).

We may suspend or terminate access in the event of non-payment, breach of these terms, or use likely to harm the Service or others. Where possible, we give you prior notice and a reasonable time to cure the breach, except in an emergency or where required by law.

The Service is provided “as is” and “as available”. To the extent permitted by applicable law, we exclude implied warranties other than those the law makes mandatory. We are not responsible for the decisions, prices, refunds or conduct of a studio toward its families.

To the extent permitted by law, our total liability, on any cause of action combined, is limited to the amounts you paid us for the subscription during the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect damages (loss of profits, data or goodwill). Nothing in these terms sets aside the rights the law grants you on a mandatory basis.

We may evolve the Service (adding, changing or removing features) and update these terms. In the event of a significant change, we will inform you by a reasonable means. Continued use of the Service after the changes take effect constitutes acceptance.

The Service sends electronic messages (email, SMS): account-related notices, confirmations, receipts, reminders and, where a studio configures them, communications to its families. You consent to receive Service-related notices electronically.

When a studio uses the Service to communicate with its families, it is responsible for obtaining and maintaining the consents required by Canada's Anti-Spam Legislation (CASL) and for sending only law-compliant messages. Messages include an unsubscribe mechanism (or “STOP” by SMS) that we honour; transactional notices essential to the Service may nonetheless continue to be sent.

• Force majeure: we are not liable for a failure caused by an event beyond our reasonable control (major provider outage, disaster, government measure, etc.).
• Severability: if a clause is held invalid, the others remain in effect.
• Assignment: you may not assign your rights without our consent. We may assign these terms in connection with a reorganization, merger or sale of assets, provided the protection of your information is maintained.
• Entire agreement: these terms, together with the privacy policy, constitute the entire agreement between you and Technologies Vestax regarding the Service.
• No waiver: failure to exercise a right is not a waiver of that right.
• Notices: unless stated otherwise, notices are sent to you at the email address associated with your account; notices to us are sent to the contact details in the “Contact us” section.
• Survival: clauses that by their nature must survive (intellectual property, limitation of liability, governing law) remain in effect after the end of the subscription.

These terms are governed by the laws applicable in the Province of Québec and the laws of Canada applicable therein. Any dispute falls under the competent courts of Québec (district to be specified). In accordance with the Charter of the French Language, the French version of these terms prevails; this English text is provided for convenience.

For any question about the Service, write to support@cadanse.app. For legal or contractual matters: support@cadanse.app.